FAQ'S

You can submit your rental requests here at https://kidszonepr.com/reserve/ or call 301.364.2307 option 1. Once we receive your event information and verify the availability of equipment, you will receive a quote via email. To finalize your reservation, we require a minimum of 50% deposit of your total order.

Unfortunately, we are unable to hold any equipment without a minimum of 50% deposit.

Yes! Your deposit will go towards your total rental price.

Your total rental balance minus the deposit is due atleast 5 days prior to your event date.

We accept all major credit cards or debit cards in US currency as well as Cash App. (the “cash app” application) We do not accept Zelle, Venmo or PayPal at this time. (We only accept checks from entities in which we contract.)
Pay by Card- a 3% transaction fee will be applied (You will receive an invoice and payment link via email for this payment option)
Pay by Cash App – no additional fees applied

Cash app information:
#3013642307 | $Kidszonepartyrentals | Info@kidszonepr.com
(If you are paying by cash app, be sure to include your full name & event date or invoice #)

Kids Zone Party Rentals reserves the right to cancel deliveries due to extreme winds and/or thunderstorms. If Kids Zone Party Rentals decide to cancel deliveries on your event date, you will be notified atleast 24hours in advance and a full refund will be issued. If rain is predicted on the day of and during the hours of your event and Kids Zone Party Rentals did not cancel deliveries on your event date, you will be given the option to reschedule your event as long as the request is made 24hrs. in advance. You will have the option to move your event date, receive a full credit to use toward a future rental within the same calendar year, or receive a refund minus a 25% restocking fee.

In the event that you must cancel your event for any reason, the cancellation must be made 14 days prior to your original event date on file to receive a full refund to your original payment method. If your event is cancelled after the 14 day cancellation period, you will have the option to
(a.) move your event date within the same calendar year
(b.) receive a full credit under your account to be used within the same calendar year

We deliver to ground floors and easily accessible locations only. In the event that your delivery involves any steps, long walks, elevators, or hills, please inform us prior to reserving.
In the event that your delivery team arrives and there are complexities not noted on the rental agreement, you will be assessed an additional delivery fee. To avoid this from happening, please provide detailed delivery drop-off information so that our team is fully equipped and have enough helpers to support your delivery.
(a.) move your event date within the same calendar year
(b.) receive a full credit under your account to be used within the same calendar year

Bounce houses / Inflatable – Absolutely! We will setup, inflate, disinfect, secure and breakdown all inflatable devices.
Concession Machines – Yes! We will deliver & setup this equipment.
Tables and Chairs – This equipment will be “delivery only” unless you decide to add on the setup service / breakdown service for a fee.
Tents – Yes! We will deliver, install, secure and break down this equipment

We require a 3ft. clearance around the perimeter of the bounce house. You can find the dimensions of your unit on the bounce house page.

3-Prong Outlet or Generator. We must have access to a power source within 125ft of where you would like to set up. If you do not have an outlet, you may rent a generator at an additional cost.

*We DO NOT deliver Gas. You must purchase 3-5 gallons of gas prior to delivery in order to start up your generator.

*All machines will be delivered operable. Your delivery team will turn your machine(s) on during set-up, show you how to operate, and turn them back off upon departure. In the unlikely event that you experience any issues with your machine(s) during your event, you must call the office to report immediately at 301.364.2307 ext. 0. Failure to do so will forfeit any refund due to machine malfunction. We highly recommend that you add on-site attendants to operate your machine(s) for your event. No refunds will be provided due to user error or inability to properly operate the machine(s). *ATTENDANTS are not included. This is a separate service in which we charge $25 per hour with a minimum of 3 hours to have someone on-site to serve your guests. *ICE FOR SNOW CONE MACHINE – We DO NOT Deliver Ice. Please purchase 1 16lb. bag of ice per 25 servings for your machine *REQUIRES A POWER SOURCE – Your machine must be within 100ft. of a working 3-prong outlet as all machines require electric power. If you do not have an outlet accessible, you will be required to rent or provide your own generator to power your machines.

There are additional fees for Venues, Public space deliveries, as well as Late Night pick ups (7pm or later). Public spaces do not grant the same flexibility for deliveries and pickups as residential/private homes.
Standard Residential deliveries will only incur one delivery, install and pickup fee based on delivery zip code and any other complexities.

This is a fee assessed for venues and Public space deliveries such as apartment complexes, parks, parking lots ect… This is an exact time of arrival or pickup of equipment.

Delivery & Pickup is a Separate Fee that cover the cost of gas & labor (which includes the following: loading, unloading for delivery & the same for pickup | the time it takes for the driver and 1 or 2 helpers to get the equipment to the clients desired space | if there are concessions; there are labor costs for team members to clean and prep prior to delivery | if there are any inflatables; these 250lb+ units are heavy, must be installed, cleaned/disinfected by the delivery team on-site, and properly secured which takes time and *effort.) *
This fee is not just about the distance from Kids Zone Party Rentals locations, there are labor costs that go into every successful *delivery.

Unfortunately, all events held in non-private residential spaces are REQUIRED to receive a time commitment. This fee is a set rate that is assigned to a specific driver for time commitments on that day. The client must select a 1-hour delivery & pickup window that works best for the event and ensure someone will be available to accept the equipment at the START of the 1-hour window. For Pick up, the client must have all equipment ready and prepared for pickup at the START of the 1-hour pickup *window.

NO. The time commitment fee covers a 1-hour delivery window & a 1-hour pickup window. You will only pay this fee once.

Unfortunately, all events held in non-private residential spaces are REQUIRED to receive a time commitment. This fee is a set rate and the job is assigned to a specific driver for time commitments on that day. The client must be available to receive the equipment at the appointment time. For Pick up, the client must have all equipment ready and prepared for pickup at the appointment time.

For specific equipment, Yes.
Bounce Houses – You will need to inspect and clear the bounce house of any debris, toys, shoes, trash ect. prior to pickup.
Concession Machines – You will need to remove any food left inside of the machines prior to pickup.
Ball Pits – Remove all balls from the ball pit and place them back into the bags provided.